Event Policies

Here is how booking the cart works, in plain language: what each package includes, how payment and scheduling work, and what to plan for at your venue. Your proposal and signed agreement always contain the complete terms for your specific event.

Packages and service

• The Haus Cart Experience includes three hours of event time and covers up to 75 guests. Pricing starts at $950, which is the package minimum. There is no guest minimum.
• The Mini Cart includes three hours of event time and covers up to 50 guests. Pricing starts at $450, which is the package minimum. There is no guest minimum.
• Guests beyond the amounts above are priced per guest, based on your candy selection, the quantity per guest, and the packaging you choose.
• Additional time can be purchased for $95 per hour, subject to availability.
• The Haus Cart Experience is a staffed experience. We deliver and set up the truck, and our candy attendants serve your guests during the event.
• The Mini Cart is self-service. We deliver, set up, and retrieve the cart, and our staff do not remain onsite to monitor or replenish the candy. If you prefer, we can prepackage the candy ahead of time instead of serving from bins.
• Setup happens before your event starts and breakdown happens after your event window ends, so your three hours are all candy time.
• All of your ordered candy is prepared for your event. Once it is gone, additional candy is not guaranteed.

Booking and payment

• A signed agreement and a 50% deposit reserve your date.
• For events booked more than 30 days ahead, the remaining balance is due 30 days before the event.
• For events booked 15 to 30 days ahead, 50% is due at signing and the balance is due 14 days before the event.
• Events booked 14 days or fewer in advance are due in full at signing.
• Applicable sales tax is reflected on your invoice.

Cancellation and rescheduling

• Cancellations received at least 45 days before the event receive a full deposit refund, provided the final balance has not yet become due or been paid.
• Cancellations received fewer than 45 days before the event forfeit the deposit.
• Once the final balance becomes due or is paid, all payments are nonrefundable.
• You may reschedule once at no fee with at least 45 days’ notice, subject to our availability, with the new date falling within 12 months.

Guest count

• Your final guest count and key event details are due 14 days before the event.
• We purchase and prepare candy for your confirmed count, so we cannot guarantee candy or packaging for additional guests we were not told about.

Travel

• Standard pricing applies within 25 miles of the Garden Oaks area of Houston.
• Events farther than 25 miles may have an additional travel fee, disclosed in your proposal before you book.
• We cover our ordinary parking and toll costs.

Venue access

• The full Haus Cart is approximately 11 feet long and 7 feet tall.
• It needs a level 16-by-16-foot setup area with more than 7 feet of unobstructed clearance.
• Grass works when it is level, firm, stable, and safely accessible.
• Electrical power is not required.
• The load-in route must be free of stairs and unsafe inclines.
• Elevators require advance approval and must be large enough for the cart and a safe load-in.

Weather

• Outdoor events should have a covered or indoor backup location.
• We may ask to relocate or reschedule when weather would make delivery, setup, food service, or retrieval unsafe.

Allergens and safety

• Our candy may contain or come into contact with common allergens, and we cannot guarantee an allergen-free environment.
• Guests with allergies or dietary restrictions should review the available product information before consuming candy.
• As the booking client, you are responsible for supervising children and for sharing relevant allergy and choking information with your guests.

Questions?

We are happy to walk through any of this before you book. Email chelcie@hauscandyco.com, call (832) 720-1712, or request your date and ask away in the form.